Elements and Performance Criteria
- Advise customers on gaming activities.
- Advise customers on gaming activities and games features according to relevant rules and regulations.
- Explain artwork and machine operations to customers.
- Display promotional materials and information in suitable locations.
- Respond appropriately and courteously to customer queries, requests and complaints.
- Operate and maintain gaming machines.
- Operate gaming machines according to design function and organisational practices.
- Clear and refill machines according to government, industry, and organisational regulations.
- Identify machine faults promptly and correctly.
- Make simple machine repairs with minimum disruption to players according to manufacturer instructions and to the level authorised by legislation and organisational practices.
- Identify, mark and report unserviceable machines promptly.
- Observe work health and safety procedures and practices.
- Monitor security of gaming areas.
- Observe players and onlookers, noting and reporting unusual practices and behaviours.
- Carry out machine security checks.
- Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures and work health and safety requirements.
- Keep voucher and gaming machine record books and cash box keys secure.
- Where appropriate, follow barring procedures according to organisational policy.
- Make gaming machine payouts.
- Verify payout claims according to organisational procedures.
- Record payout according to industry and organisational procedure.
- Check the identification and age of players as required, prior to payouts.
- Identify situations where payouts should be refused and refer them to the appropriate person.
- Pay winnings to the player and witness them according to government and organisational regulations.
- Validate machines and return them to service promptly where appropriate.
- Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings.
- Resolve payout disputes or refer to supervisor according to organisational policies and customer service standards.
- Operate and maintain coin dispensing equipment.
- Operate coin dispensing equipment according to manufacturer instructions.
- Identify and respond to equipment faults according to individual scope of responsibility.
- Dispense, receive and weigh coins according to industry and organisational procedures.
- Handle cash according to organisational security procedures.